How to speak to ITA Airways Customer Service?

ITA Airways provides several contact options for its passengers. Whether you need assistance, have a complaint, or require a refund, here's how to contact ITA Airways for the best and most reliable assistance.

Contacting ITA Airways by Phone

If you're in the United States and need to contact ITA Airways, you can call their main ITA Airways phone number, 877-793-1717. This is a convenient way to seek assistance, make reservations, or get answers to travel-related questions.

Other Important Phone Numbers

1. From Canada: 866-725-7077 (available 24 hours daily, seven days a week)
2. From Italy (new reservation): 800 936090 / 893 49049
3. From Abroad: +39 06 85960020

These additional phone numbers cater to passengers from Canada, Italy, and those calling from abroad. ITA Airways customer service provides 24/7 support from Canada, ensuring passengers can reach out at any time.

What is the email address of ITA Airways Support?

If you need assistance or support, you can reach ITA Airways by email at specialassistance@ita-airways.com. This is a helpful option for general inquiries or special needs.

How to complain to ITA Airways?

To file a complaint with ITA Airways, you have two primary options:

1. Email: You can send your complaint to complaintsUS@ita-airways.com. Be sure to provide details of your concern and contact information.

2. Postal Mail: Write to ITALIA TRASPORTO AEREO S.P.A CUSTOMER CARE DEPT., VIA VENTI SETTEMBRE 97, ROME, ITALY 00187.

When submitting a complaint, clearly outline the issue you're facing and any relevant booking or travel information to help ITA Airways address your concern effectively.

How do I contact ITA Airways about a refund? 

Send an email to this address, bookingschangesrefunds@ita-airways.com, with your refund-related queries, including booking changes and cancellations. Be sure to provide the necessary details, such as your booking reference or ticket information, for a prompt response.

Does ITA Airways have live chat support?

ITA Airways' official website should have mentioned live chat support. However, airline services can change over time, so it's advisable to visit the ITA Airways website or contact them using the provided phone numbers or email addresses to inquire about any updates regarding live chat.

Is  ITA customer service open 24 hours?

If you are a passenger calling from Canada, you can get 24/7 support from ITA Airways' customer service team. However, if you are calling from other regions, it's best to check their official website or contact them directly to confirm the customer service hours. These hours may differ depending on the location and time zone.

Bottom Line

In conclusion, ITA Airways offers various contact options to accommodate passenger needs, including phone numbers, email addresses, and postal mail for complaints and refunds. 

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